New support system - quick help.

We constantly improve the quality of our services and we offer you a new support system.The basic property of our new system is the following: you ask questions and receive answers to your questions directly on our website.

Unfortunately cases of loss of electronic correspondence have recently become frequent as a result of wrong blocking by spam-filters.

Therefore now all the dialogues with our support center is held only through our web server. As a result the employees of our support service will work more efficiently as they don't need to fight against spam and viruses getting through our support system. You can see the whole history of correspondence at all your questions and supervise the time spent by our support center to answer your question or to resolve your problem. As well you can estimate the quality of our answers that will allow us to raise up an overall performance of a support center.

How to use our new support: You should log in, go and open "My support area" and write your question. Next time while logging in on our site if you have received an answer to your question from our support center you will be notified about it immediately. You will be able to trace the current status of your request, you will be able to see who is working over your request as well.

You will be able to write any comments and definitions any time. The answer to your question will be accessible on the support page constantly, as well you will receive a notice to your email address.

Note: we do not guarantee the notice delivery to your email address as it maybe wrongly blocked by post systems of the third parties.

If you don't receive any answer to your question within more than 2 days you have an opportunity to send a complaint, you will need to go to our support center, to open your question, and to press the button "to send a complaint ". In this case your question will be taken under a special control and we will investigate why there is a delay with a reply to your question.

Thanks... We try to improve in every possible way the quality of our services.